Unfavorable responses beat favorable responses Six to One
Written responses from the recent City’s Citizen Engagement Survey indicate that residents of Fair Oaks Ranch have concerns about several key issues in their community including quality of life, how the City is being governed, and lack of communication from city leaders.
The total number of unfavorable responses at 129 vs. a total number of favorable responses at 22 is a six to one ratio of unfavorable over favorable responses. Perhaps the most remarkable aspect about the results was the receipt of 278 open-ended responses from 259 completed surveys. Clearly, many survey participants were willing to take the time to pen a written response.
The concerns expressed can be broadly grouped into four categories:
Protecting quality of life (68 comments)
City governance (31 comments)
Lack of communication between the City and its citizens (15 comments)
Expansion of Police Department budget and behavior of police department
personnel (15 Comments)
In addition to written responses, the survey employed a Likert rating scale offering five choices of satisfaction including: Extremely Satisfied, Very Satisfied, Satisfied, Slightly Satisfied, and Not Satisfied.However, this scale is unbalanced because four out of five choices are some version of a favorable response, while there is only one response indicating any dissatisfaction.
A balanced scale, for example, could have used Extremely Satisfied, Satisfied, No Opinion, Dissatisfied, and Extremely Dissatisfied. The use of an unbalanced scale calls into question the validity of the results claimed by the City in its report of the data in a summarized format posted on the City website on March 4, 2015.
Not surprisingly, the first section of the survey that focused on values reveals that FOR residents are in favor of responsible management practices, respect for the rights of all citizens, and for providing for public health, welfare, and safety needs. This section may have been an unnecessary exercise. As one citizen put it quite succinctly, “Who in the world would not support these general values?”